Privacy Notice
This notice explains how Swimtrain handles personal information when you use this website, contact the business or enquire about swimming lessons.
1. Who is responsible for your information?
Swimtrain is responsible for personal information it collects directly in connection with its swimming lesson business. Where a third-party service is used, such as the existing iSplash booking and parent portal, that service may also process information under its own arrangements and privacy information.
2. Information that may be collected
- Parent, guardian or customer name and contact details.
- Enquiry information, lesson preferences and availability.
- Pupil details needed to arrange or provide swimming lessons.
- Booking, attendance, progress, subscription and certificate information held through the existing parent portal.
- Communications sent by email, telephone, Facebook or WhatsApp.
- Technical information generated when you use the website or choose to load third-party embedded content.
3. Children's information and sensitive information
Swimming lessons may involve information about children. Swimtrain aims to collect only information that is necessary to manage enquiries, bookings, lessons, progress and safety. Please do not send unnecessary medical, disability or other sensitive information through a general website enquiry. If information about health, disability or special educational needs is needed to provide a safe and suitable lesson, Swimtrain should handle it with additional care and only for an appropriate purpose.
4. Why information is used
- To reply to enquiries and discuss suitable lessons.
- To register pupils and deliver swimming lessons.
- To manage bookings, attendance, subscriptions, progress and certificates.
- To communicate about lesson arrangements and service updates.
- To meet legal, accounting, safeguarding and safety obligations where applicable.
- To protect the website and business from misuse or security problems.
5. Lawful basis
The lawful basis depends on the activity. Swimtrain may process information because it is necessary to take steps at your request before providing lessons, to perform the service you have requested, to meet a legal obligation, or where there is a legitimate business reason that does not override your rights. Where the law requires consent, Swimtrain will ask for it. Additional conditions may be required before processing special-category information such as health data.
6. Third-party services
The website links to or may embed services operated by other organisations. These include iSplash for the existing enquiry/booking/parent portal, Google Maps for location information, Meta/Facebook and WhatsApp for communications. When you open or load those services, their own privacy terms may apply. Optional embedded iSplash and Google Maps content is blocked on this website until you choose to allow it.
7. How long information is kept
Swimtrain should keep personal information only for as long as it is needed for the purpose for which it was collected and for any applicable legal, accounting, insurance or safeguarding requirements. Enquiry information that does not lead to a booking should not be kept indefinitely. Pupil, payment or service records may need to be retained for longer.
8. Your rights
Depending on the circumstances, UK data protection law may give you rights to ask for access to your personal information, correction, deletion, restriction, objection or transfer. You can contact Swimtrain using the details above. You may also have the right to complain to the Information Commissioner's Office (ICO).
9. Security
Swimtrain should use appropriate organisational and technical measures to protect personal information. No online service can be guaranteed completely secure, so customers should avoid sending unnecessary sensitive information by ordinary message or general enquiry form.
10. Changes to this notice
This notice may be updated if Swimtrain changes how it collects information, introduces new website tools or changes service providers. Last updated: 12 August 2026.